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Zinia The House of Fashion attaches particular importance to the processing, confidentiality and security of your personal data.

The purpose of this privacy statement is to protect your privacy and to inform you in a clear, simple and complete manner about the processing operations that are carried out on the personal data that you provide to us or that we collect during your visit to our website, about any transfer to third parties as well as about the rights you have with regard to your personal data.

Urban Invest, with registered office in Bree, registered in the Belgian commercial register under number BE 0888.666.092, is the controller of the personal data collected on the website and at the points of sale and at events with due respect for the applicable regulations on personal data, in particular Regulation EU 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as "GDPR").


What is personal data?

Personal data is any information about an identified natural person or about a natural person, which is directly or indirectly identifiable, such as an identification number or one or more elements, which are characteristic of that person, such as a name, date of birth, customer or order number and a picture.


On what occasions may we collect your personal data?

We may collect your personal data on the occasion of:

  • creating your customer account on our website, on our apps or in our boutiques;

  • placing an order on our website;

  • the purchases made in the boutiques;

  • your registration to our newsletter;

  • commercial communications (direct marketing) by e-mail, telephone, SMS or post, according to your choices;

  • opinion polls or satisfaction surveys related to your experience as a customer;

  • interacting with us through our official page on the social networks or if we propose you to reuse a content that you have published on a social network;

  • your correspondence with our customer service;

  • your inquiries addressed to us;

  • your participation in an event organized by us;

  • your internet behavior through cookies or similar technologies or when you click on the advertising related to our products.



Which personal data can we process?

In the course of our activities, we may be led to collect certain data directly from you for various purposes through forms digitized on our website, through our mobile apps and in some of our boutiques or in paper form.

The information to the processing that we can proceed with are:

  • Your contact details (for example your name, address, e-mail address, telephone number);

  • Your personal preferences in relation to the products we market, which we derive from a consent form completed by you, or our website (language);

  • The information regarding your orders (for example the purchase amount and the nature of your purchases of products or services), the follow-up thereof as well as the purchase invoices;

  • The information you provide to our customer service;

  • Our communications with you (e.g. letters or emails);

  • Your bank details in the context of placing an order on our website. 


The personal data strictly necessary for us is indicated by an asterisk on each personal data collection form on our website, in digitized form in some of our stands and shops but also offline, in paper form. If you do not complete these mandatory fields, Zinia will likely not be able to respond to your requests and/or provide the requested services. The other information is of an optional nature and allows us to improve you.


We may also process information related to the use of our website, in particular, your visit (pages visited, links clicked, etc ). Some of this information may be processed through cookies, which are placed on your device during your visit to our website. To learn more about the cookies, please see the section entitled "Information on cookie management" of this privacy statement.


Finally, in the context of applying for a job with us via our website, we may be led to collect and process the following information directly from you or through recruitment and selection offices:

  • Your contact details (for example your name, address, e-mail address, telephone number);

  • Your curriculum vitae;

  • Your cover letter;

  • Information from other documents that you send us for your application;

  • Our further communication with you (e.g. letters or e-mails).

For what purposes are your personal data processed?

Zinia processes your data:

  • to enable you to create a customer account on our website, our apps but also at our stands and in our boutiques;

  • to manage access to your customer account online or through our apps;

  • for the processing and management of your online orders and the delivery thereof;

  • for the registration of purchases made at our stands or in our boutiques;

  • to guarantee the security of online transactions, to prevent fraud and payment incidents and for collection management;

  • to manage the customer relationship in the context of information requests or complaints, which you may have sent to us via our website, our customer service or our pages on the social networks;

  • to manage and optimize your customer experience through a better understanding of our customers;

  • to offer customized and personalized services, in particular in the context of developing our products and services;

  • to perform statistical analysis to develop control, measurement, and reporting tools for the purpose of adapting and improving our trading and marketing activities and our manufacturing of products;

  • where necessary, subject to your consent: to send you information about our offers, current affairs and events on the communication media selected by you;

  • to manage your participation in the events for which you register;

  • for the management of your possible online candidatures.

  • With your express consent, to send you personalized newsletters and to use third-party services to customize your profile .


What are the legal grounds that legitimize data processing?

Zinia processes your personal data:

  • for the execution of the agreement between you and Zinia, for example to manage your access to your customer account as well as for the processing and follow-up of your orders;

  • in the context of the legitimate interest of Zinia or a third party, for example for the purpose of marketing management, the security of digital data carriers (website, apps, etc.) and the fight against fraud, unless your privacy interests outweigh;

  • when you have given us your consent for the processing of your data, in any case if required by law, such as in the processing of special personal data, direct marketing and certain cookies;

  • in the context of compliance with its legal obligations, in particular the tax obligations (keeping purchase invoices) and when the law only allows certain processing of personal data if this obligation is prescribed by law (such as with regard to the citizen service number ).


Who are the recipients of your personal data?

Your personal data is processed by Zinia personnel. We ensure that only persons authorized within Zinia can access your personal data if this is necessary for the management of our business relationship or of our legal obligations.

We may also be required to communicate your personal data to:

  • subcontractors such as:

    • hosting service providers and service providers for the maintenance of the website and of our digital solutions for the collection of personal data at stands and in shops;

    • payment service providers;

    • service providers for the prevention of fraud and the fight against it;

    • logistics service providers;

    • marketing solutions service providers;

    • service providers for the management of commercial communications via the social networks;

    • customer service providers;

    • service providers for the management of notifications concerning the due diligence obligation for cosmetic products; and

    • service providers for the organization of events.

Finally, Zinia may be required to communicate your information to third parties in order to fulfill its obligations under a law, regulation or agreement or to respond to requests from the legally competent authorities or in the context of legal proceedings or business transactions (for example, a acquisition or financing).


Third parties who want to know your interests to form a lookalike audience and target prospects who match your profile. For the purposes of this particular data processing, Zinia is not the data controller with regard to prospecting and you will not be subject to prospecting, your data will only be used to create profiles similar to yours.


Zinia, registered in the Trade and Companies Register of Belgium under number 0888.0666.092 with its head office located at Veeweidestraat 56 Bree, may share certain personal data about you, including the data collected by means of cookies in within the framework of their joint management of the website , in particular to enable you to have only one customer account on this website, to ensure the update of the information of your customer account or also to personalize communications related to Zinia products that we may have sent to you.

On the other hand, if you have indicated to us that you wish to receive commercial communications from Zinia, we will send your personal data to the latter. In that context, Zinia will act as the data controller and will apply its own privacy protection policies.


 Transfers of data abroad

Certain recipients of your personal data may be located abroad, including in countries outside the European Economic Area.


How long do we keep your data?

The legal retention periods defined by Zinia take into account the recommendations of the Dutch Data Protection Authority and/or the legal obligations to which Zinia is subject. We do not store your personal data longer than necessary for the purpose of the processing. Specific retention periods can be requested from Zinia by e-mail to .


What are your rights and how can you exercise them?

In accordance with the privacy laws and regulations in force, in particular the AVG, you have a right of access and a right to rectification of your personal data as well as the right to have your personal data deleted and the right to object on legitimate grounds. processing and to have the extent of processing limited or to obtain portability, as applicable.


You can withdraw your consent to a particular processing of personal data at any time, without this affecting the lawfulness of the processing based on the consent given before the withdrawal. In addition, you can at any time request that you no longer receive our messages regarding our offers, news and events by using the link provided for this purpose in every e-mail that we send you. You can reach us by e-mail to , or by letter to Zinia Veeweidestraat 56 3960 Bree Belgium.


Details of the Data Protection Officer (DPO) and the right to lodge a complaint

For any matter related to the collection and processing of your data by Zinia, you can contact our data protection officer by email at the following address .


Changes to this privacy statement

We can adjust this privacy statement. A new version is always published on our website. The latest version was published on: 01/06/2022.


Information on how to manage cookies

This section is devoted to our cookie management policy on the website.

The purpose of this is to inform you about the origin and use of the information about your internet behavior, which is processed during your visit to our website and about your rights.


What is a cookie?

When you visit our website, we may be prompted, thanks to your browser and subject to your choices, to place a text file on your device (computer, smartphone, tablet).

This text file is a cookie. It will allow Zinia to identify your device during your next visits during its validity or registration period.

Only the issuer of a cookie may be able to read or change the information contained therein.

Below you will find information regarding the cookies that may be placed on your device when you visit pages of the website, whether by Zinia or by third parties, as well as the means by which it enable you to disable/refuse the registration of these cookies on your device.


What are the cookies issued on for?

There are different categories of cookies, some are issued directly by Zinia and its service providers, others may be issued by third party companies.



The cookies issued by Zinia and its service providers

Different types of cookies may be placed on your device during your visit to our website:

  • The « Essential » cookies

These cookies are strictly necessary for visiting our website, in particular for the proper execution of the ordering process.

Their disabling may cause difficulties in visiting our website as well as the inability to place an order.

These cookies are also necessary for tracking Zinia's activity.

These cookies may be installed on your device by Zinia or its service providers.

  • The « Analytical and Personalization » cookies

These cookies are not strictly necessary for your visit to our website but can, for example, make it possible for you: to facilitate your search, to optimize your purchasing experience and for us: to better determine your expectations, improve our offer or the functioning of our website. to optimize the website.

  • The « Advertising » cookies

Cookies may also be used for advertising purposes. These cookies allow the advertisements you see to be more relevant to you.


What is the importance of seeing promotional offers and advertisements, which are adapted to your internet behaviour?

The aim is to present you the most relevant offers and advertisements. To this end, the cookie technology makes it possible to display in real time the content most adapted to your interests, derived from your recent visit to our website.

Your interest in the contents that appear on your device when you visit a website often determines the advertising revenue of this website and allows it to operate its services, which are often provided to users free of charge. You undoubtedly prefer to see offers and advertisements that interest you, rather than content that you have no interest at all. Thus, just like the advertisers, Zinia wants to see its offers and advertisements distributed to internet users who might be interested in them.

Be careful if you share the use of your device with other people:

If your device is used by different people and if the same device has different browsers, we cannot guarantee with 100% certainty that the services and advertisements intended for this device indeed correspond to your own use and not to that of another. user of this device.

Where appropriate, the sharing of the use of your device with other persons and the setting of the parameters of your browser with regard to the cookies depend on your free choice and are your responsibility.


The cookies issued by third-party companies 

The issuance and use of cookies on our website by third parties are subject to the privacy protection policies of those third parties.

These cookies are not strictly necessary for a visit to our website.

We may include third-party apps on our website that allow you to share content from our website with other persons or to provide such other persons with your visit or your opinion regarding any content of our website. This is especially the case for the "Share" and the "Like" button, which originated from the social networks such as Facebook, Twitter, Instagram, Pinterest, etc.

The social network that provides such an apps button could possibly identify you thanks to this button, even if you did not use this button during your visit to our website.

Indeed, this type of apps button may enable the affected social network to track your visit to our website, simply because during your visit to our website your account on the affected social network was activated on your device.

We have no control over the procedure used by the social networks to collect information about your visit to our website and the associated personal data they hold.

We invite you to consult the privacy policies of these networks to learn about their uses, especially in the field of advertising, and information about your visit to our website, which they can collect thanks to these apps buttons. In particular, this protection policy should enable you to exercise your choices with these social networks, in particular through the settings of your user accounts with each of these networks separately.


Managing the cookies placed on your device

The registration of a cookie in your device is subject to your will. You can choose whether or not a cookie is stored on your device.

Via a pop-up window on our website with which you agree to the registration of cookies or by adjusting the settings of your browser, you can easily and free of charge choose at any time whether or not to register the cookies on your device.

The pop-up window allows you to choose the cookies that will be stored on your website, with the exception of essential cookies that are indispensable for visiting and placing orders on the website.

If you do not want Zinia to install all or part of the Cookies for you, you can tell us via the pop-up window that you can click on the cookie information bar. This appears when you visit our website for the first time.

You can configure your browser according to your wishes in such a way that the cookies are (a) accepted and registered on your device or, on the contrary, (b) rejected.

  • Agree with the Cookies

If your browser is set to accept the registration of cookies on your device, the cookies contained in the pages and contents you visit will be systematically recorded on your device.

  • Refusal of the Cookies

You can set your browser in such a way:

  • That the acceptance or refusal of the cookies is proposed to you punctually, before a cookie can possibly be registered;

  • That the registration of cookies on your device is systematically refused.

Please note: Your browser settings regarding the acceptance or refusal of cookies may change your navigation on the Internet and your conditions of access to certain services, for which the use of cookies is necessary.

For example, by refusing some essential cookies, you run the risk of not being able to place an order on our website.

If you choose to refuse the registration of cookies on your device or if you disable the cookies registered therein, we are released from any liability for the consequences related to the degraded functioning of our services, resulting from the impossibility for us to register or consult the cookies necessary for their functioning and which you may have refused or disabled.

Configuring each browser is different. This is generally described in the help page of your browser. We therefore invite you to take note of this. This way you can know how to change your wishes regarding cookies.          

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